Know Before You Go

ExtraMile Arena is committed to full compliance with the Americans with Disabilities Act (ADA) and providing equal access to an enjoyable event experience for everyone in our community.

Please review the Accessibility Guide for more information on accessible services, programs and policies for our guests with disabilities

Bags and/or purses no larger than 11" x 17" are permitted.

• Backpacks, regardless of size, are not allowed.
• Exceptions may be made (but are not guaranteed) for bags necessary for medical or children needs.

To increase efficiency with concessions sales and enhance customer experience, ExtraMile Arena will only accept credit/debit cards, phone payment apps, and prepaid debit cards. All ATMs have been removed. Reverse ATMs have been added to convert cash to prepaid debit cards at no cost to patrons. 

For more information, please visit the Cash-to-Card FAQ Page.

Food and beverage will be available for purchase.

• Alcohol will also be available for purchase for those  21 years of age or older with an acceptable form of identification.
• All guests consuming alcohol are required to wear a wristband that demonstrates they are 21 years of age and have confirmed their age by showing an acceptable form of identification.
• There is a limit of two alcoholic beverages per purchase.

The Backyard outside lobby 4 hosts local food trucks and beverages.

To increase efficiency with concessions sales and enhance customer experience, ExtraMile Arena will only accept credit/debit cards, phone payment apps, and prepaid debit cards. All ATMs have been removed. Reverse ATMs have been added to convert cash to prepaid debit cards at no cost to patrons. 

For more information, please visit the Cash-to-Card FAQ Page.

Re-Entry Policy

• Re-entry (entering, exiting, and entering again) is not permitted for events.

Entries

ExtraMile Arena has (4) four total entries. Entries are opened on an event-specific basis. Please refer to the Know Before You Go email that was sent to see which entries will be open and to find Floor Entry information. 

• Entry 1
  • Closest to the Greenbelt & Cesar Chavez Lane
  • Elevator Access
• Entry 2
  • Main Entry, closest to Premium and Standard Parking Lots/Pre-purchased parking
  • Box Office and Will Call are located at this entry
  • Elevator Access
• Entry 3
  • Closest to Bronco Circle & Parking Garages/Parking purchased on the day of the event
  • No Elevator Access
• Entry 4
  • Closest to the Greenbelt & Parking Garages/Parking purchased on the day of the event
  • No Elevator Access

Please use the link below for more information about ExtraMile Arena's Food & Beverage

View Food & Beverage Page Now

The Arena is not responsible for any items left inside or outside the facility. However, there are times when items left in the Arena are turned into our front desk. Call 208-426-1900 to check for a lost item.

Merchandise is typically available at ExtraMile Arena events. Please refer to the Know Before You Go email that was sent for event-specific locations. 

To increase efficiency with concessions sales and enhance customer experience, ExtraMile Arena will only accept credit/debit cards, phone payment apps, and prepaid debit cards. All ATMs have been removed. Reverse ATMs have been added to convert cash to prepaid debit cards at no cost to patrons. 

For more information, please visit the Cash-to-Card FAQ Page.

Parking at ExtraMile Arena is limited. Secure your parking space before the event to save time and money!

Click Here to Buy Parking Now for Upcoming Events

Please click here to learn more about Accessible Parking.

Parking is available the day of to attendees unless otherwise noted.

Please do not park in spaces with signage designated for specific purposes or service vehicles. 

All metered spaces require payment at all times. 

In order to keep guests safe and reduce unnecessary touchpoints, the following items are prohibited.

Please note, some details are subject to change for events. Please refer to the email that was sent to your inbox, or the event page on our website for the most up-to-date, event-specific information.

• Weapons of any kind or items that could be used as a weapon (Leatherman, knives, brass knuckles, metal chains, sharp metal objects, pepper sprays, bullets, etc.)
• Firearms
• Fireworks / Pyrotechnics of any kind 
• Laser pointers, glow sticks, or flashbulbs
• iPads, Google Glass, Selfie-sticks, Laptops, Drones, Video/Audio Recorders
• Outside food & beverage (cans, bottles, coolers, alcohol, etc.) 
• Artificial noise-makers (such as air horns, cowbells, etc.)
• Wrapped packages
• Objects that can be used as projectiles
• Unapproved pamphlets, handouts, signs, banners, etc.
• Animals (Exception: recognized service animals under titles II and III of the ADA)
• Unauthorized chemicals
• Beach Balls, Skateboards, roller blades, roller shoes
• Any and all items/controlled substances that are illegal at the city, county, State, and/or Federal level or deemed suspicious due to quantity or uniqueness
• Any other item deemed by security to be inappropriate for the event or a threat to public safety
• Large bags/backpacks (bags smaller than 11" x 17" may be permitted)

*These items will not be checked or allowed into the building so please leave them home or in your car. 

Scanning & Security Checkpoints:

For your safety, all guests entering the Arena are subject to a metal-detector screening, visual inspection, and bag inspection conducted by Arena security personnel. Refusal to agree to the search may result in non-admittance. Prohibited items include anything that can be deemed a threat to public safety regardless of permit. In the event that prohibited items are revealed during a search, guests may either return the item to their vehicle or the item will be surrendered. Surrendered items will be disposed of and not returned.
 

Ticket Scanning:

In addition to staff that is available to scan tickets, the Arena is excited to introduce new self-serve ticket scanners! Come prepared with your tickets in your smartphone wallet. Staff is happy to assist or you can tap/scan your own tickets.

Smoking and vaping are permitted in designated areas only.

With mobile ticket delivery, your phone is your ticket. 

Use the following steps to access the information on your phone before getting to the Arena to ensure you are prepared to present your tickets at the entry.

1. Download the Ticketmaster app and sign in.
2. Tap "My Events" to locate your order and view your tickets.
3. To get in, you'll simply scan your ticket right from your phone.

Mobile Ticket Tips:

• Your barcode includes technology to protect it so screenshots will NOT be accepted at entry.  
• View your tickets before you go so they are loaded into the TM App, a timesaver if cell service is slow on the day of the event.

*** Save time by downloading tickets to your Apple Wallet or Google Pay digital wallet. ***

Additional Information about Arena Policies and Procedures:

For more information about the Arena, please visit https://www.extramilearena.com/plan-your-visit/a-z-guide. If you have questions regarding any of this information, please contact the Arena at 208-426-1900 or extramilearena@boisestate.edu. For additional information regarding Accessibility, please visit 

Assumption of Risk:

• Event organizers do not assume liability. By entering the Arena, you agree to adhere to all Boise State University policies (to include COVID policies) and assume full liability and risk incurred before, during, and after the event.

Boise State COVID Protocols & Health Guidelines:

If you are sick, living with someone who is sick or experiencing the following symptoms, do not enter the Arena. 

• Fever or chills
• Cough
• Shortness of breath or difficulty breathing
• Fatigue
• Muscle or body aches
• Headache
• New loss of taste or smell
• Sore throat
• Congestion or runny nose
• Nausea or vomiting
• Diarrhea

Masks are optional in all university-owned or controlled spaces.

Prohibited Area Policy

Attempting to access controlled areas of the Arena including, but not limited to, areas beyond barricades, backstage areas, and secured vehicle complexes is strictly forbidden and could result in ejection from the venue.